Frequently Asked Questions (General)

1. Is MortgageKeeper only for financial industry members such as lenders and servicers?
   No. Local government, nonprofit organizations, foundations, United Way, consumer credit counseling agencies and other organizations are welcome to access the database at a special rate. Contact info@mortgagekeeper.org for more information or see www.nonprofitreferral.org.
   
   
2. How many organizations are in the database?
   
   We have developed unique and trusted relationships with local nonprofit organizations, foundations, charities, and city governments. Using a network of trained practioners familiar with the mortgage industry and local services, this growing database provides accurate and current information on critical services that may assist consumers experiencing financial issues.
   
   
3. Do organizations in the database pay a fee?
   
   No. This database is intended to be an unbiased, objective list of the best, available assistance in an area.
   
   
4. Are lenders expected to pay for the services provided to their borrowers through a referral?
   
   No. Subscribers to MortgageKeeper simply provide their customers with a referral(s) to local service providers.
   
   
5. Are we liable for the services third party organization provide?
   
   No. In fact, the MortgageKeeper site contains a specific script for call center staff to read to the consumer which requires the consumer to affirmatively respond that they understand that they are receiving only a referral to publicly available services. Services may be helpful but referrals in no way way constitute an endorsement.            
   
   
6. How many cities are in the database?
   
   Currently, MK offers local resources for 75 markets, including Washington, D.C. These metro areas represent 90% of all high-foreclosure markets. MK will continue to add markets as demand grows. If you don't see a city or an organization that you believe should be in the database, please contact us: info@mortgagekeeper.org
   

Frequently Asked Questions (Technical)

1. How do I obtain a password?
   In order to search the MortgageKeeper database, you must be a current subscriber to our service. Please direct subscription inquiries to info@mortgagekeeper.org.
   
   
2. I've lost my password, can you help?
   Yes. Please drop a note to support@mortgagekeeper.org.
   
   
3. I'm ready to start, how do I log-in to the system?
   Once you've obtained a password, login using the blue console to the left of the screen.
   
   
4. Which service referral category will best suit my client?
   That depends; choose a category which will broadly define the borrower's needs and which might help mitigate late or past due mortgage payments. You can also choose additional service categories to help with other issues the borrower is facing.
   
   
5. After I search, how do I find the telephone number?
   To read more about the service and/or organization, use the 'Refer To Service' button located directly below the service description.